A move towards online benefit applications could lead to more people successfully claiming support, according to a government trial.

The findings relate to plans to expand digital applications for Personal Independence Payment (PIP), which helps people with long-term health conditions or disabilities cover extra living costs.

Data from the Department for Work and Pensions (DWP) suggests:

  • PIP registrations rose by 22% in the first year of the trial
  • Successful claims increased by 7% in the first 19 weeks

The report concluded that digital applications were less stressful and more convenient than phone or paper applications.

Some applicants reported that phone applications required them to be “in the right headspace”, while paper forms were considered “daunting”.

Digital applications, on the other hand, were given the following feedback:

  • More flexible
  • Easier to complete
  • Less anxiety-inducing

The trial indicates that online applications could make PIP more accessible to people who may have struggled with traditional methods. But, there is no 'one size fits all' method to any application process.

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How to apply for PIP online

Applying for PIP online is now straightforward and can increase your chances of a smooth claim. Here’s a step-by-step guide:

  1. Check eligibility

    • You must have a long-term health condition or disability that affects daily living or mobility.

  2. Visit the official PIP website

  3. Create a Government Gateway account

    • You’ll need a secure login to submit your online application.

  4. Fill in the online form

    • Provide personal details, medical history, and information on how your condition affects daily life.

  5. Attach supporting evidence

    • Upload medical letters, care reports, or other documents that support your claim.

  6. Submit and track

    • Submit your application online and track progress through your account.

  7. Assessment

    • You may be asked to attend a face-to-face or telephone assessment, but online submission can help reduce errors and stress.

Helen Whately, shadow work and pensions secretary, warned that all PIP assessments should remain face-to-face: “The last thing we need is DWP encouraging online assessments – opening up a benefits Pandora’s box with ever easier access.”

The government trial suggests online applications reduce barriers but also increase overall claim numbers, which has raised political debate about the cost of benefits.